Refund Policy

This Refund Policy outlines the terms and conditions governing refunds for products and services purchased from DRALIONEX via dralionex.it.com. We are committed to transparency, fairness, and customer satisfaction while maintaining clear operational standards.

Effective Date: March 24, 2026

Eligible Items

Items eligible for refund must be unused, undamaged, and returned in their original packaging with all accompanying materials. Proof of purchase is required. Digital services may qualify only if no substantial usage has occurred.

Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery or service activation. Requests received after this period may not be eligible unless required by applicable law.

Procedure

To initiate a refund, contact our support team with your order number, purchase details, and reason for return. Once reviewed and approved, instructions for return shipment or service cancellation will be provided. Refunds are processed using the original payment method.

Conditions

Refund approval is subject to inspection and verification. Shipping costs are non-refundable unless the return is due to our error. DRALIONEX reserves the right to deny refunds that do not meet eligibility requirements or show signs of misuse.

Non‑Refundable Items

The following are not eligible for refunds: customized or personalized products, downloadable digital content once accessed, gift cards, promotional items marked as final sale, and services fully rendered prior to cancellation.

Processing Time

Approved refunds are processed within 7–10 business days after confirmation. Depending on your financial institution, it may take additional time for the credit to appear on your account statement.